refined systems

GETTING CRESTRON PROJECTS FINISHED QUICKER

Before ADAPT

Refined Systems started using the ADAPT software at the beginning of 2017. Prior to that time, the Refined Systems team relied on a different method of programming Crestron systems. An all-Crestron house, this resulted in a fair amount of time and effort devoted to both the initial system setup and ongoing tweaks for every project they took on.

Refined Systems’ CTO and Chief Programmer, Michael Jaffe, met with Troy Morgan, CEO of PanTech Design, to explore the options for streamlining their Crestron programming process. In ADAPT, they found what they needed.

8

Years in Business

100

Percent Control4

15

Employees

ABOUT REFINED SYSTEMS

Based out of Houston, Texas, Refined Systems is a premium provider of residential and commercial audio/video and automation systems. Specializing in Crestron automation, Refined Systems has been in the custom integration industry for more than 6 years.

Vist Their Website

DOING MORE WITH LESS

With Adapt

Since transitioning over their programming process to ADAPT, Michael Jaffe has seen a reduction in programming time by 25-50 percent.

Those time savings aren’t limited to just the initial programming either. According to Jaffe, the biggest impact on his business has been in how easy it is to handle customizations and requests from clients to tweak the system after deployment.

Because the ADAPT software is so straightforward, accommodating those requests no longer requires a programmer to get involved. Instead, standard technicians can customize each system on the fly in just minutes.

“It’s definitely a time saver on the front end, and it also really allows for our techs to make changes in the field – those inevitable client requests like swapping inputs, names, locations, and so on that they wouldn’t be able to do with a standard programming setup. Instead of having to make those changes myself, now I often don’t have to get involved at all.”

- Michael Jaffe, CTO of Refined Systems

SOFTWARE THAT ADAPTS TO THEIR BUSINESS MODEL

Refined Systems’ business is 70 percent residentially focused, with approximately 50 home Crestron systems per year. The reduction of up to 50% in programming time and after-deployment system changes has given Jaffe and the rest of the Refined Systems team far more bandwidth than they would have otherwise.

“ADAPT fits our business model incredibly well for midsized to large residential projects. It’s definitely been a positive thing all around, from the initial programming to ongoing updates to client systems.”

- Michael Jaffe, CTO of Refined Systems

Ramping Up Faster

As the Refined Systems team grows, their standardized programming process through ADAPT has made it easy for new employees to get ramped up, especially for new hires that aren’t already familiar with programming Crestron systems. The step-by-step, intuitive interface helps the new programmers wrap their heads around the process much faster.

“Adapt makes it a lot easier for someone without the background or experience in programming to jump in and get those first few projects under their belt. It definitely gets guys in there a lot quicker than trying to learn the traditional route.”

- Michael Jaffe, CTO of Refined Systems

A Shout Out to ADAPT’s Support Team

Michael Jaffe made special mention of how ADAPT’s support team goes the extra mile to ensure their dealers are taken care of. In addition to the ADAPT Forum, an interactive environment for all dealers to share tips and questions, the ADAPT team is always standing by for any questions or issues that their dealers might run into.

“ADAPT’s support team has been really great. Any time that there are issues, the support team has been super responsive and supportive in helping to get that resolved quickly.”

– Michael Jaffe, CTO of Refined Systems

READY TO ADAPT? CALL US AT 817-898-0339 TO TAKE THE NEXT STEP.

Call Today: 817 898 0339
1701 W Northwest Hwy Suite 220,
Grapevine, TX 76051